Sammy Sofa wrote: We Got The Whole 9 wrote:
Sammy Sofa wrote:I mean, I get the frustration with the one cashier thing, but that's literally EVERY horsefeathering CVS, and and a ton of other chains, too. Retail companies try to run everything on the thinnest of razor edges to maximize their profits, so it's not like this is something you can fix by creating a scene and stealing horsefeathers. You're not "kicking that store in the ass" when it's the SOP everywhere, unfortunately. So, yeah, at the end of the day all this really amounts to is a AMITA? situation where, yeah, the person asking pretty clearly is (especially since you say you used to work for them, so you should know how horsefeathers this all is).
It never bothered me to pick up a phone and call the manager up if there was nobody else on staff. That's pretty SOP. For her to just dismiss the customer with a "use the self check"- which she should know pretty well the limitations of the system- and then double down after the customer explains the issue theyve had with the system, is [expletive].
I'm not sure what AMITA is or what you're trying to say in parentheses
It still doesn't make sense what your endgame was; worst case scenario is she could be better at her job and people are having to spend extra time in line because of it. Is that really worth making a scene, stealing horsefeathers, and then talking about like you expect it somehow inspire the store to do better?
I got to the CVS around the corner, and I've been in some variation of what you were dealing with way more times than I'd like (ie-stuck at the self-checkout because it decided it didn't like a coupon or something, and there's only one cashier who is stuck with a customer). Sometimes they call someone up, and sometimes they don't and, shockingly, I just waited until someone could help me, and my life went on.
You should return that horsefeathers.
As much as I'm sure most are going to believe this is [expletive], I truly was not thinking of myself at the time. Honestly I had nowhere to be. But the line was getting really
long, with several people getting fidgety because 1/3 or more of their breaks were wasting away due to her negligence, and, her incompetence. The bottom line is that she needs more training. As I explained this wasn't the first time she's shown little capability of resolving mundane issues. And if its a zero effs given answer from her, it wouldn't surprise me. I mean I know that most people in her position couldn't care less.
So I got carried away. I was initially
trying to help her, foolishly thinking of the other customers. But the truth is that when she blew me off (I think I was like 4th in a line of 7 or 8 at that point, which is way too many when you're the only cashier) she blew everyone off. Not all customers can be helped by the self-check. Theres several issues customers can have that need direct personal assistance. Only 1 person stepped out of line to use the self-check when she said that, FWIW. Theres always a manager on-hand. In fact the next day I went to a different CVS to switch my prescriptions over. I also made a purchase. When the coupons (that I didn't get to use the day prior) needed a manager override, she called for one, and she appeared in less than a minute.
But again, it was out of character. I took it too far. Guess I was hoping that she would have to share the story with her managers and other employees and they might consider stepping up their training and development.
I haven't gone back yet. I took some time away from here because I need to pour only good energy into my family. I couldn't go back and forth with everyone who responded to the story. I did steal that stuff and I'll make my way over there this week to make amends. All I can really do.